Contact support
Email support@clearcut.sh. Include your account email, the job or order ID if you have one, what you expected and what happened. For an editor issue, include your browser and device. We review requests manually and do not currently promise a fixed response time.
Never email your password, API key, full payment-card details or an image containing sensitive information. We will ask for a safe example if one is needed.
Sign-in and account emails
Check your spam folder and confirm that you entered the right address. On the sign-in page, choose “Email me a sign-in link” for a single-use link that expires after 15 minutes. Google sign-in is also available. For a password account, choose “Use a password instead”, then “Resend verification email” or “Forgot password?”. Verification and reset links expire after one hour.
Where did my images go?
Files expire 60 minutes after upload, whether you are signed in or using the free allowance. Signing in does not extend that period. If you saved a download, it remains on your device. Otherwise, upload the original again to start a new job.
Credits, subscriptions and refunds
Check your credit balance and recent usage in your account. You can also open the billing portal there to view invoices or cancel renewal. Read refunds and cancellation for payment questions.
Privacy and security requests
For a privacy request, contact support@clearcut.sh and describe the account or data involved. For a security report, email administrator@clearcut.sh with a description and safe reproduction steps. Do not include other users’ data, active credentials or destructive test results.
Guides and API help
See the image-editing guides for common workflows and the API documentation for request examples, errors and limits.