---
description: Get help with Clearcut uploads, image processing, account access, credits and payments.
title: Support & Contact | Clearcut
image: https://clearcut.sh/og/home.png
---

[← Back to Clearcut](https://clearcut.sh/)

## Contact support

Email [support@clearcut.sh](mailto:support@clearcut.sh). Include your account email, the job or order ID if you have one, what you expected and what happened. For an editor issue, include your browser and device. We review requests manually and do not currently promise a fixed response time.

Never email your password, API key, full payment-card details or an image containing sensitive information. We will ask for a safe example if one is needed.

## Sign-in and account emails

Check your spam folder and confirm that you entered the right address. On the [sign-in page](https://clearcut.sh/account), choose “Email me a sign-in link” for a single-use link that expires after 15 minutes. Google sign-in is also available. For a password account, choose “Use a password instead”, then “Resend verification email” or “Forgot password?”. Verification and reset links expire after one hour.

## Where did my images go?

Files expire 60 minutes after upload, whether you are signed in or using the free allowance. Signing in does not extend that period. If you saved a download, it remains on your device. Otherwise, upload the original again to start a new job.

## Credits, subscriptions and refunds

Check your credit balance and recent usage in [your account](https://clearcut.sh/account). You can also open the billing portal there to view invoices or cancel renewal. Read [refunds and cancellation](https://clearcut.sh/refunds) for payment questions.

## Privacy and security requests

For a privacy request, contact [support@clearcut.sh](mailto:support@clearcut.sh) and describe the account or data involved. For a security report, email [administrator@clearcut.sh](mailto:administrator@clearcut.sh) with a description and safe reproduction steps. Do not include other users’ data, active credentials or destructive test results.

## Guides and API help

See the [image-editing guides](https://clearcut.sh/blog) for common workflows and the [API documentation](https://clearcut.sh/docs) for request examples, errors and limits.

Need help?

Prefer email? [support@clearcut.sh](mailto:support@clearcut.sh)

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